Monitise today announced that Webster Bank, a leading regional bank serving businesses and consumers from Westchester County, N.Y. to Boston, Mass., has exceeded expectations of mobile banking usage.
Webster’s mobile banking customers are averaging 28 mobile interactions a month with the Bank Anywhere and Pay Anyone solutions developed and deployed by Monitise. Webster launched its full mobile banking and payments solution in December 2012.
“The most significant priority we have at Webster Bank is delivering an exceptional customer experience, as demonstrated by our outstanding adoption and reviews in the app stores,” said Greg Jacobi, senior vice president, distribution at Webster Bank. “Monitise provides a mobile platform that empowers us for growth and innovation both today and in the future. As mobile partners, there is a strong alignment in Monitise’s and Webster’s visions for the mobile channel in the coming years.”
Webster upgraded its mobile capabilities with Monitise to include feature-rich mobile banking and payments functionality across its fully native smartphone applications, mobile web offerings and SMS services – with Monitise in December 2012, and experienced a four-fold growth in mobile enrollment over the first three months.
“Victory in the battle for mobile customer engagement is vital to the value proposition and strategy for all financial institutions,” said Carl Tsukahara, Chief Marketing Officer at Monitise. “Webster Bank exemplifies the strong customer demand for mobile banking and payments services, and that with the proper mobile platform and capabilities such as Bank Anywhere, Pay Anyone and our adoption services best practices in place, deep engagement of consumers with the mobile experience will follow.”
Webster Bank is currently working with Monitise to offer mobile remote deposit capture to its customers and plans to roll out the new feature in June of 2013. Monitise and Webster Bank are also partnering to develop additional mobile services that will empower Webster customers with the tools and access they need to make banking more convenient and efficient and enable them to reach their financial goals.
Click here to view a case study of Monitise’s work with Webster Bank.
Webster Bank will participate in a Monitise-hosted panel on the subject of driving revenue through mobile at the Mobile Banking and Commerce Summit on Tuesday, June 4, 2013. For more information, click here.