Monthly Archive for January, 2010

Community Bank of Pasadena California operates in the shadows of some of the nation’s biggest banks, and in the case of Wells Fargo, one of the most technologically innovative. To compete, the $2.7 billion bank needed an e-banking platform that could serve the bank’s business clientele as well, if not better, than the big banks, says David Malone, president and CEO. After an exhaustive examination of available technology he settled on a multi-channel solution from Q2 Software that he describes as “the most important initiative in my 12 years at the bank.”

With Q2, online, mobile and voice banking are all on one platform, tied to a single database and governed by the same business logic. All the login and passwords are the same across all channels so a customer can access all accounts from any channel at any time. For Malone, the mobile banking component was particularly powerful. Many business owners fret that if they take a vacation, or even when they are on the road for business, “business controls can get sloppy,” says Malone. But with the mobile functionality of Q2 an executive can still be plugged into the approval process. The adoption at the bank since implementation in November has “skyrocketed. It gives a bank our size the ability to compete with banks that spend a lot more to customize applications.”