Monthly Archive for October, 2009

Mobile Banking Drives Increased Card Transactions

There was a lot of information in last week’s Bank of America webcast. I think a key metric got buried.

Bank of America’s Doug Brown said that they had found a direct correlation between mobile banking and increased debit card transaction amounts. To my knowledge, this is the first time we’ve had hard evidence that mobile banking can drive higher transaction revenue in traditional payment channels.

Brown surmises that mobile bankers spend more on their cards because mobile banking gives them the confidence to make larger purchases because they have complete, always-with-them control of their account information.

Higher card spending by mobile banking users means that mobile banking is good for everyone: banks, merchants, card associations and consumers.

It’s good for consumers because they have access to more of their money when they need it. It’s good for merchants because mobile banking is driving higher sales. It’s good for bankers because of increased transaction revenue both on the consumer side of the transaction and the merchant side of the transaction. Furthermore, checking balances creates a positive brand experience that can generate strong loyalty to the bank.

Next, I want to know how much mobile banking increased spending…

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Mobile Banking's Next Big Market: The United States?

In my recent trip to Silicon Valley, I had the privilege to meet with Carol Realini, CEO of Obopay, a mobile payment startup that is fueling a social revolution worldwide by enabling scores of unbanked people to avail of financial services for the first time in their life.

Obopay’s technology allows consumers and small businesses to buy, pay, and transfer money through any mobile phone via a simple text message (or by using the Mobile web browser or Obopay’s downloadable mobile app). People who send money via Obopay can fund their account either with cash or by linking it to their credit card or current account. Receivers can get the money either through an Obopay account or have it transferred directly to their bank account.

Mobile banking services like Obopay are a hot new phenomenon in developing countries in the Indian subcontinent and Africa where hundreds of millions of people face financial exclusion. For instance, India is home to 600 million unbanked citizens. If these millions of Africans and Indians can’t go to the bank, then the bank must reach out to them. That’s what Obopay is attempting to do with its clever micropayment service model.

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Syniverse Completes Acquisition of VeriSign`s Messaging Business

Significantly expanding its position in the global mobile messaging space, Syniverse Technologies (News – Alert), a provider of mobile technology for the global telecom industry, has completed its acquisition of VeriSign (News – Alert), Inc.`s Messaging and Mobile Media Services for approximately. The deal is signed for a value of $175 million in cash and is subject to working capital adjustments.

The transaction, as stated by the company, was effective Oct. 23, and is expected to be immediately accretive to cash net income.

“This strategic acquisition gives us the scale and reach necessary to compete globally in the rapidly growing messaging market,”Tony Holcombe ( News – Alert), president and CEO at Syniverse, said.

“By combining VeriSign`s Messaging and Mobile Media Services with our Syniverse NEXT messaging solutions, we are not only fully able to meet the needs of operators of all types and sizes with the messaging technologies they need to meet subscriber demands, but we also are now able to offer enterprise messaging services directly or through mobile operators,” Holcombe said.

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Monitise Americas Expands Mobile Money Services To 150 Financial Institutions

To provide money solutions to customers on any mobile network and any handset

Monitise Americas, the provider of mobile money solutions, said that over 50 financial institutions have now signed up for its full service solution, which consists of real-time balance inquiries, mini-statements, account transfers, bill payments and same-day payments, delivered by a downloadable application, iPhone app or a secure browser.

Monitise said that a further 100 financial institutions have signed up for its text services, which include weekly balance texts and account updates delivered via SMS. These financial institutions are accessing the mobile money manager solution through their relationships with FIS, a provider of banking and payments technology, and NYCE, an US-based electronic payments provider and an FIS company.

Monitise Americas claimed that it now covers more than 2000 different types of handsets, meaning that its financial institution partners are positioned to support their customers now and in the future as smartphone ownership becomes more mainstream.

Soren Bested, managing director, Monitise Americas, said: “We are delighted with our progress. A key factor in our success has been the ability to provide services to customers on any mobile network and any handset. We built our technology with the changing needs of the end-user in mind. A customer can sign up for text message banking with their flip phone and then seamlessly upgrade to the full-service application without having to re-register. It’s the first truly intelligent “triple-play” mobile financial product.”

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M-Com Delivers Best-In-Class Authentication Measures For Mobile Banking And Payments

International mobile banking solution provider M-Com, announced today that it has been positioned as ‘best in class’ for its effective use of multi-channel authentication and security measures in its flagship mobile banking and payments product, BankAnywhere. This assessment was carried out in research firm Javelin Strategy & Research’s Multi-Channel Authentication via Mobile Banking report, published in September 2009.

“M-Com has designed its BankAnywhere product from the ground up to include industry best practice when it comes to authentication and identity management” comments Graeme Ransley, M-Com’s Chief Operations Officer. “In the mobile channel, it is not just about authentication of the end-user, but validating the authenticity of mobile devices, effectively managing the credentials of administrative users such as bank staff, and mutual authentication between consumers and financial institutions.”

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Wallet of the future? Your mobile phone

These days, it seems that most Americans carry three things in their pockets or purses at all times: keys, a wallet and a phone.

But, in the not-too-distant future, you may be able to leave the wallet and the keys behind.

The mobile phone is staging a coup.

Some analysts say that within five years, mobile phones in the United States will be able to make electronic payments, open doors, access subways, clip coupons and possibly act as another form of identification.

These futuristic uses for phones are becoming reality in countries like South Korea and Japan, which typically are ahead of the United States when it comes to mobile technology.

A 963-person survey by Forrester Research, for instance, found that 15 percent of Japanese mobile phone users make payments and purchase products in stores with their phones.

The ideas have been tried in the United States too, but with less success.

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