Monthly Archive for September, 2009

Finovate: The Quest for User-Friendly Cellphone Banking

Nearly everyone today has a cellphone. Several start-ups that presented at Finovate are trying to get consumers to use them for banking and purchasing, but their challenge is to make mobile applications simple enough for mass adoption.

Bling Nation demoed a new mobile payment system that it hopes customers will find easier than swiping a debit card at the checkout line.

It works like this: A customer attaches a small chip, given to him by his bank, to the back of his phone. This chip links his bank account to the phone. He pays by tapping the phone against a payment terminal, then receives a text message from the bank a few seconds later, telling him that the sale went through and showing his new account balance.

So far Bling Nation has signed up four financial institutions to deploy its technology, which works on any phone that can receive text messages. Bling Nation is also working on signing up merchants to accept their new payment method. The company is focusing on smaller regional banks and credit unions, says Meyer Malka, co-chief executive of the company.

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Banks eye smartphones to boost mobile banking

The growing popularity of smartphones is expected to push up the use of mobile banking, allowing consumers to check balances, transfer money and pay bills.

In Canada, mobile banking is attracting small numbers of consumers who are essentially replicating their online banking habits.

Banks including RBC and Scotiabank offer the service and both say smartphones are key to its adoption.

While the Bank of Montreal says demand for mobile banking is still in its infancy and doesn’t offer it, it’s watching it with interest.

IDC Canada analyst Kevin Restivo said a lot of Canadians still don’t have access to the web on their mobile phones and that’s holding them back from trying the service.

“In the short term, it’s very new to Canadians,” said Restivo, who follows mobile devices and their applications.

Smartphones allow consumers to surf the Internet, access e-mail, watch video, listen to music, play games and run applications such as stock trading platforms and airline boarding information.

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Anytime Anywhere Access Reigns as ATM Popularity Wanes

Recently the American Bankers Association reported that ATM popularity, an omnipresent form of consumer engagement over the past decade, is losing ground to a new preference–online banking (OLB).  In their study, a majority, 25 percent of those polled stated that they preferred OLB to other methods of bank interaction.  Furthermore, OLB was the preferred method of banking for polled customers under the age 55—negating the argument that OLB is only a popular method of banking among the Gen Y crowd.  So what ramifications does this finding have for the mobile banking space?

The preference of consumers for OLB demonstrates an increasing need for immediately reachable, rapidly executed, and globally accessible ways to access and interact with their account information. ATMs represented the beginning of this movement, placing much of the same information found in branches at consumers’ fingertips.  However, that expanded access isn’t enough in a world demanding real-time information and results.  OLB has been a step forward but it only goes part way down the path necessary to meet the needs of today and tomorrow’s bank customers.

Mobile, as standalone channel, not dependently linked to OLB, is the next step in improved access and immediate interaction for customers.  An excellent example of the importance of mobile access is contained in a recent global survey by Synovate, finding that participants would rather lose their wallets than their mobile phones.  Such a result perfectly demonstrates the ABA’s findings and overall physical change occurring in the banking industry—consumers would now prefer losing their debit and ATM cards to losing their mobile access!

These two findings just go to show the growth potential and pressing need for a comprehensive mobile solution in the banking industry…  And we’re happy to be the ones providing it.

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Finovate: Welcome to the World of Savings

Here at Finovate, several thrift-minded start-ups have presented so far, responding to the new spike in savings from American spenders.

In the past, presenters would have touted mortgage-shopping tools, credit-card pickers or peer-to-peer lending. But as the credit wells have dried, they’re pouring their energy into developing savings widgets.

BrightScope today announced tools that allow plan sponsors and advisers to sift through the best and worst 401(k) plans out there. Presently, everyday users can look up their employers’ plans for free and see letter grades. The grade is generated by crunching the fine print of the plan from federal filings, as well as comparing it to similar plans.

SmartyPig takes savings and puts a 2.0 spin on it. Its co-founder and COO, Michael Ferrari, demonstrated how the site helps people save in an online, high-yield savings account. SmartyPig also allows people to tweet their progress or put a widget on their Facebook pages. Personally, I’m not sure if my friends care about the $50 deposit into my vacation account, but the 2.01% APY interest rate alone makes SmartyPig a compelling concept.

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US Bank launches downloadable mobile wallet

US Bank has launched the Mobile Wallet, its new free downloadable mobile banking application that allows more convenient banking access on the go to its customers.

The bank is collaborating with Firethorn Holdings, LLC, a Qualcomm company, to provide the technology behind the Mobile Wallet.

The Mobile Wallet allows U.S. Bank customers to check balances, review transaction history, transfer funds between accounts, check rewards balances and view special offers from U.S. Bank.

The downloadable application is optimized and certified for a variety of the most popular mobile devices, and U.S. Bank and Firethorn are adding new supported devices each week.

“U.S. Bank is committed to building out the mobile channel for our customers, and the addition of Firethorn’s mobile banking application to our product set completes our suite of mobile offerings and maximizes choice and flexibility for our customers,” said Mac McCullough, executive vice president for the enterprise revenue office at U.S. Bank. “Firethorn is a trusted provider to U.S. Bank and our collaborative relationship positions us to be at the vanguard of new developments in the marketplace.”

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ClairMail launches mobile banking app for iPhone

Last month, I wrote about plans by banking and security products company Diebold to launch mobile banking services in the U.S. Today, Diebold’s partner, ClairMail, a Novato (Calif.)-based company, announced another effort to proliferate mobile banking: Smart Client. This free application for the iPhone is now available to banks, which will make offer it to consumers later this year, and aims to make it easier yet for smart phone users to register for and use mobile banking.

Under development since early this year, the app combines functions from SMS and mobile web so users need not jump between modes to complete transactions. For example, Smart Client provides alerts on users’ phones when their account balance is low, and allows them to transfer funds using the app to avoid signing in to the bank’s Web site.

Participating banks will offer Smart Client through the iPhone apps store. A handful of the 10 biggest banks in the U.S. are expected to support it and announcements will be made later this year, a company spokesman told me. ClairMail also plans to launch the app for other smart phones, including the BlackBerry.

“Finally, financial institutions can leverage the mobile platform as an interactive channel to reach all of its customers and not be restricted by the limitations of online banking,” Charles E. Ducey, Jr., Diebold’s senior vice-president of global development and services, said in a release.

Javelin Strategy and Research published a forecast in September that estimates mobile banking usage in the U.S. will increase from 36 millions users to more than 99 million, or half of mobile phone users, in 2014.

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